What is Online Reputation Management?
A business’s reputation used to be what they said about themselves in their advertising and the reach their customers had via word of mouth. Now, consumers are pushing out a company’s reputation and image collectively by providing real-time feedback online through...
Why your business needs to stop removing reviews.
Reviews that are removed will only anger customers trying to share their experience. Learn why your business should embrace both good and bad reviews. 1) People can tell your business is filtering the reviews. 68% of consumers trust reviews more when they see...